The Critical Factors Of Manfield s Quality Management System

2. What appears to be the critical factors of Manfield s Quality Management System? Even before examine all the critical factors, it is already clear Manfield is highly dedicated to total quality management. This dedication certainly reflects an organization whose management promotes a quality friendly culture understanding quality principles and actively motivating employees in requisite activities to implement quality. From Mr. Yuen s participation in a quality seminar at USC where we see the first signs of external benchmarking, comparing the company s operations coordination problems to those Chrysler encountered and the advantages UPS fostered through its ability to create a 24 hour global shipping and tracking abilities, to comprehensive training regiments emphasizing employee empowerment themes of supportive, open cultures, total quality management always maintains a strong presence in Manfield. These exemplification naturally flow into other aspects of total quality management such as continuous improvement which was made possible through audits, examination s and awards to locate areas of weakness and foster motivation among employees to improve performance. This was certainly in addition to the facets comprising Manfield s strong quality management systems, not limited to leadership, human resources, information analysis, and process management. When promoting effective leadership initiatives, Manfield never seems to relent on highlighting the importance of